Stage C · Prepare to open
The months before opening, in the right order.
In the last stretch before opening, the building is still being finished while the team is hired, suppliers deliver and licences move through different offices. We recruit and train your team, write the routines they work from and keep one opening list with you, so opening day is not the first time everything runs together.
C1 · Staffing and training
A team that has practised before the first guest.
A new team has to learn the building, the menu, the systems and each other. When hiring starts late, that learning happens in front of paying guests.
We work out the roles and numbers your property needs, recruit the people and train them, one department at a time and then all together.
How we build your team
Roles and numbers
Who each department needs on each shift: front office, housekeeping, kitchen, service, stores and maintenance.
Senior roles first
Department heads join early, so they can help choose and train their own teams.
Recruitment
We find and interview people for the roles you ask us to fill.
Training
Each department learns its own routines first. Then the whole team practises together.
Trial service
Before guests arrive, the team serves friends, family or staff, so problems show up while they are cheap to fix.
What each department learns
- Front office: check-in, check-out, bookings, payments and complaints
- Housekeeping: cleaning standards, linen, room checks and lost property
- Kitchen: recipes, portions, hygiene and stores
- Service: the menu, taking orders, table setting and timing
- Everyone: grooming, guest manners and safety
C2 · Pre-opening support
Opening day, planned backwards.
We start from your opening date and work back: what has to be ready the week before, the month before and earlier still. Each item gets an owner and a date.
Then we track the list with you and say early when something starts to slip, so you can move the date or change the plan while there is still time.
What goes on the list
Licences and approvals
Fire, FSSAI, bar and the other approvals your property needs, tracked with their dates.
Routines (SOPs)
Written steps for each department: how a room is cleaned, how an order moves, how a complaint is handled.
Suppliers and services
Food, cleaning supplies, laundry and repairs, arranged before you need them.
Readiness checks
Each area walked through and checked before it is called ready: rooms, kitchen, restaurant and staff areas.
Snag list
Anything broken, missing or unfinished, listed room by room and followed until it is fixed.
Opening timeline
One schedule for building work, hiring, training and deliveries, so you can see what depends on what.
Signs your opening needs help
- The date is set, but nobody owns the full list.
- Staff are hired, but the building is not ready to train in.
- Deliveries arrive with no one to check them.
- You are not sure which licences are still pending.
- Every contractor says they are on time, and you cannot tell if that is true.
Questions
About getting ready to open.
When should we start hiring?
Before it feels necessary, starting with the senior roles. Department heads need time to settle in before they can train anyone.
Once we know the size of the property and your opening date, we will give you a hiring plan with dates.
Do you write the SOPs, or do we?
We write them with your department heads, so they fit your property and the people who will use them.
A routine copied from another hotel rarely fits, because the building, the menu and the team are all different.
Our opening date is close. Is it too late?
Get in touch anyway. We will look at what is left and tell you plainly which parts can be ready in time and which cannot.
Sometimes a soft opening, with fewer rooms or a shorter menu, is safer than opening everything at once.
Start here
Show us your date and what is still open.
We will tell you what we think is at risk, and what to do first.